1. Adaptability 适应性
2. Aligning Performance for Success 协调工作以求成功业绩
3. Applied Learning 应用的知识
4. Building a Successful Team 建立成功团队
5. Building Customer Loyalty 对客户忠诚
6. Building Partnerships 建立合作关系
7. Building Strategic Working Relationships 建立战略性工作关系
8. Building Trust 建立互信关系
9. Coaching 辅导
10. Communication 沟通